'Everyone in the room looked cold and depressed'
A seaside destination which has welcomed visitors for generations, Llandudno is known as the ‘Queen of Welsh Resorts’. Although there are many great hotels in the town, one of them regularly ranks at the bottom of them all on TripAdvisor.
Dr Anna Billings, 69, and partner Stephen Hardy, 72, fall into the last category - with the hotel's name and location giving them expectations that were shattered by reality. Their high hopes of a pleasant seaside stay during a visit to see an elderly aunt were dashed against the low standards at a hotel in desperate need of TLC.
"By the time we returned to the hotel we had walked six miles and were ready to relax before the evening meal." It was now that they started to experience the issues that have inspired hundreds of negative reviews. "We attempted to turn the radiators on with no success and as we became even colder my husband went down to reception to ask for assistance. He was informed that the central heating would not be switched on until 7.30pm but was offered a stand alone heater, which he accepted.
"It turned out that many were in a coach party that were staying from Monday to Friday, so this was their second evening meal. I know from reading the menu posted in the lobby that the dessert on offer for our meal was exactly the same as on the previous night: shop bought cake, two varieties, served with custard or cream. There was some very dry steamed pudding that no one seemed to want on the end of the counter.
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