The newlyweds had to use half of their spending money to pay the hefty bill
A married couple have slammed a 'ridiculous' holiday booking charge to change a name for a dream trip to New York. The newlywed couple have been told they will need to pay almost £700 to change the surname on their booking.
"They had me by the neck really, I either had to pay it or lose 99% of the £2,200." Sharon's passport was issued in her maiden name and matched the name on the holiday. But Hays asked for an extra £698.50 to change the surname on the booking. This amount totalled to almost 50% of the £1,400 the couple had budgeted for spending money.
Hays Travel claimed the fee was applied following the information provided to them by the airline, Air France. Sharon claims Air France informed her over the phone that it is free to change the name on her booking up to 72 hours before travel.
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