Alan and Pearl Osborne were packed and ready to go when their plans were shattered
An elderly couple were forced to abandon their first holiday abroad in three years after discovering the night before they were due to fly that Covid restrictions had changed. Alan and Pearl Osborne are still more than £1,000 out of pocket over a year since their holiday hell, which saw them forced to drop their plans while their bags were packed and ready to go.
The great-grandparents each have a number of health conditions and were left devastated that they couldn't go, but Alan needed to go to his medical appointment and said they "didn't even consider going to the appointment illegally". Their battle for compensation from Jet2 is still ongoing more than a year later.
By the afternoon of Saturday, November 27, the couple were ready and raring for their flights with bags packed. Their son popped over to visit and asked whether the couple had heard about the new Covid rules, which had just been announced by then Prime Minister Boris Johnson that day to tackle the Omicron wave.
Alan claims he tried to phone Jet2 on the Saturday night at 10pm but said there was "no facility in Jet2 for cancelling a holiday after 6pm on a Saturday" and that the holiday went through as a no-show. Alan said: "The first thing I did was phoned Jet2 when the office was open. They said that in their terms and conditions we weren't entitled to any refund because it was a no-show. I then put a claim in for travel insurance. They came back and turned it down on the basis that there is no provision in the policy for cancellation due to Covid conditions.
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