Lincolnshire County Council has promised to make much needed changes to care home payments by next spring — five years after it was originally told to.
A Lincolnshire woman successfully complained about the council’s policy twice after she was forced to move her mother between care homes.
The Lincolnshire woman was forced to complain a second time in 2020 after she was caused “significant uncertainty, distress and inconvenience” by the delay. The council’s communication about fees was “poor and confusing”, with the daughter being sent three different sets of inaccurate figures with no explanation.
In a public report, the Ombudsman says that the council committed to making the changes by July – four and a half years after the original recommendation.However, the council said that it will be early next year before the new payment arrangements are mostly in place.
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