Earlier this month, Transportation Secretary Pete Buttigieg sent a letter to airlines telling them the level of disruptions this summer was 'unacceptable.'
CHICAGO --
Complaints from May to June of this year were up nearly 35%, as airlines canceled thousands of flights in the beginning of the summer travel season, the"In June 2022, DOT received 5,862 complaints about airline service from consumers, up 34.9% from the 4,344 complaints received in May 2022 and up 269.6% from the 1,586 complaints received in pre-pandemic June 2019," the report states. "For the first six months of 2022, the Department received 28,550 complaints, up 27.
Buttigieg said the airlines need to make sure they are able to handle their schedules and improve their customer service when flights are canceled.The DOT plans to post a new online dashboard by Labor Day weekend where passengers can find "easy-to-read, comparative summary information" on what each of the large U.S. airlines provides to passengers when delays or cancellations are caused by factors within the airline's control.
"Frankly the bigger challenges are not the airlines themselves, it's all the support infrastructure around aviation that hasn't caught up as quickly," Kirby said.
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