Staff say physical and verbal abuse is unacceptably common, and many now feel unsafe at work.
Pharmacists say physical and verbal abuse against them has become unacceptably common and many now feel unsafe when at work.A union for UK pharmacists says more needs to be done to enforce the NHS's zero tolerance policy on worker abuse.
"I just froze," explains Ms Kausar. "My hands were above my head and I could hear all the noise around me, but I actually felt very calm. In my head all was quiet. I remember thinking it was like a movie scene. I'd never seen a knife like that, and I never imagined I'd have one held to my throat." Ms Kausar says she used to face an abusive patient once a month before the pandemic. Now she says she rarely gets through two shifts without facing one.in April 2022 and nearly 550 community pharmacists, mostly staff working in England, have responded so far.
"More patients are accessing the pharmacy than ever before and there is only a finite amount of staffing and hours. We are now in a situation where more and more pharmacists are considering whether they want to work in community pharmacy because of the working conditions and violence." Supt Holdaway recommends pharmacies install more safety measures - including panic buttons, CCTV, bodycams. But as to who pays for these measures, that will fall on the pharmacy owners.doctors' surgeries can access a £5m fund for security enhancements. However, this fund is not accessible to community pharmacies.
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