Cleveland has the most generous tippers in the U.S.—San Francisco comes in dead last (via CNBCMakeIt)
The Toast study was based on transactions where the tip was added via credit card or digital payment, which feels apt. Just about every transaction you make these days, it seems, comes with a tablet being flipped in your direction with suggested tip amounts.
Having worked in the restaurant industry, I always considered myself a good tipper, at least where sit-down table service was concerned. As long as the server doesn't stick a fork in my eye, they get 20% — more if they're especially good. When it comes to those tablets, I tend to get a little more confused. I recently picked a few things up at a local grocer/convenience store/deli, and when the touchscreen flipped, I was prompted to tip 20%, 22%, or 25%. On a 12-pack of beer and some chips and dip I'd have normally tipped, well, nothing.
"It can feel like a pressure moment," says Daniel Post Senning, co-author of "Emily Post Etiquette: The Centennial Edition." "The rules around whether you tip and how much you leave haven't changed just because we have [point-of-sale] touchscreens."When it comes to waitstaff, the good people of Cleveland and I have it right, says Diane Gottsman, an etiquette expert and owner of the Protocol School of Texas.
Ultimately, your best course of action is to include a tip that makes you feel good, says Senning. "Don't let tech interfere with an interaction between two real, live people," he says. "Tipping works best when there's a person you want to be appreciative of. Keep that feeling central."
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