In the video footage, the staff member is heard saying to the passenger, 'If you want to be a dog, then I can treat you as a dog.'
According to Chinese media reports, the incident occurred on Tuesday when a passenger was preparing to board China Southern Airlines flight CZ546 to Chongqing. The passenger encountered a discrepancy regarding an additional charge for changing seats during check-in and sought clarification from the airline staff.
The passenger captured a video of the exchange on his mobile phone, claiming that the staff members insulted him as a dog in three different languages: English, Chinese, and Cantonese. However, the video does not capture the initial exchange where the ground staff members allegedly pretended not to understand Chinese.
The staff member claimed that the passenger was “not even capable of behaving like a human” and requested him to repeat his statement again.
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