Chase is closing some of its New York City ATM vestibules earlier due to rising crime at the locations, frustrating customers who complained on social media about the limited access.
Facets Fine Jewelry owner Irina Sulay recounts what took place when theft suspects stole $2 million worth of jewels in an alleged smash-and-grab heist., says it is shuttering some of its New York City ATM locations early because of a surge in crime.
In response to a customer complaint on Twitter last week, a Chase representative revealed the bank decided to "close several ATM vestibules at 5PM or 6PM" inSome Twitter users criticized the move, with one asking, "Are you going to refund the ATM fees to customers when we get ripped off to use a bodega ATM to pay for our late night slice of pizza, because you can’t provide a basic service to account holders? I didn’t think so.
Another wrote, "If ATMs aren't available when the bank is closed, what's the point?? Given your bigshots' salaries there's clearly room for security where it's deemed required."Days before, digital journalist Madison Gray tweeted out pictures of a Chase ATM vestibule in Times Square from around 8:00 a.m. ET, showing a homeless person camped out in the lobby and trash strewn all over the floor.
"This is a financial institution with $3.31 trillion in assets," Gray wrote. "It seems like they could do better than this."
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