There's no shortage of ATM horror stories at banks in New York City.
David Tente, president of the ATM Security Association, said that banks in all the major cities have been struggling to maintain their vestibules, noting that they continue to attract homeless people and crime. He said the problem has grown worse following the outbreak of COVID-19, leading many banks to cut their ATM hours.
Santander Bank on Canal Street in Chinatown doesn’t have ATM access from 10 pm to 6 am. Photo by Gabriele HoltermannNew York is one of the few states with laws designed to increase customer safety at ATMs. “People don’t want to walk into the ATM and see someone urinating, see someone screaming and yelling,” Adams said. “And that is what I’m saying I need [it] to stop because I don’t want my ATMs closing down. I don’t want people leaving our city. We have to create an environment that people are safe and they feel safe.”
Citizens Bank cut back its ATM hours at the Long Island City branch at the start of winter, according to a bank branch worker, who said it was due to homeless people and safety concerns. However, the worker said that the branch is reevaluating whether to restore 24-hour service soon. Currently its vestibule is closed between 10 p.m. and 8 a.m.
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