Even if they suspect a patient is faking an illness, doctors and telemedicine providers say they often give them “the benefit of the doubt”.
SINGAPORE: How long does it take to get a medical certificate from a virtual doctor? Probably a few minutes and possibly as quick as 43 seconds, as CNA found out.All three apps – MaNaDr, MyHealth360 and Doctor Anywhere – asked for patient information prior to seeing a doctor. This includes information on whether a patient has any pre-existing conditions and drug allergies, and their reason for seeing a doctor.
The"ailment" this time was a cough. During the video consultation, which lasted for two minutes, the doctor asked if we had symptoms such as a runny nose, sore throat and fever, and whether there was a history of asthma. Consultation time is longer for the elderly, children and those with pre-existing medical conditions.
Consultations can range from a few minutes to half an hour for longer cases. The duration of the session depends on doctors and the type of symptoms they are dealing with, said Dr Siaw. At the time, they said telemedicine technology was unable to replace face-to-face consultation. Doctors who conduct such virtual consultations should be aware that their clinical decisions must always be “justifiable and defensible”.
The licensing of telemedicine providers under the Healthcare Services Act came into effect on Jun 26 this year. Raffles Medical's Dr Ryan Thian Wan Lee said teleconsultations rely on obtaining a detailed medical history from patients and observing visual cues during video calls. Dr Wong Jiayi, the assistant medical director at Minmed Group, said most symptoms reported during a typical consultation would not be visible. For instance, a patient with migraine may not have any physical signs of it.
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