As California grapples with a deluge of requests for unemployment benefits during the pandemic, government workers tasked with processing claims say they are hampered by outdated technology, bureaucratic red tape and a shortage of trained staff.
As California grapples with a deluge of requests for unemployment benefits amid the COVID-19 pandemic, some state workers processing claims say they are buckling under pressure, hampered by outdated technology, bureaucratic red tape and a shortage of trained, experienced staff.
When she started working on claims, the agency’s old computer system and confusing regulations made work difficult. She was promised a mentor but never received one, she said, and her supervisors changed every week. She said many were unwilling to give her the time on the phone she needed to resolve problems.In some cases, claims stalled because of a small error.
Samuel Kihagi, an amateur filmmaker, voiced similar concerns to The Times before he quit his job Tuesday. He was brought in to answer phones for the EDD through a staffing agency for $16 an hour. Callers have cried when they realized he didn’t have access to the system to look at their account, he said. Others have gotten angry.
Charles Tate, who was redirected from another state assignment to work in the EDD’s virtual call center, said he sometimes works 10 to 12 hours a day, seven days a week.“The understaffing and outdated technology really stands in the way of EDD providing customer service during this time of crisis,” Tate told lawmakers.
California EDD workers are continuing to process claims “despite the bombardment of negative sentiment,” said Barbara Fales, a longtime EDD employee who was redirected to help with the Work Sharing program that helps employers avoid layoffs by paying part of the wages of employees.
日本 最新ニュース, 日本 見出し
Similar News:他のニュース ソースから収集した、これに似たニュース記事を読むこともできます。
There's No HR on Tour. So One Music Couple Built a Roadie Support GroupQuarantine gave Courtney and Paul Klimson time to create a safe haven for gig workers — helping them combat exhaustion, financial strain, mental health problems, and other touring woes
続きを読む »
Mike Tyson Gunning for Knockout In Roy Jones Fight, Responds to George ForemanMike insists the Roy Jones fight will be real and violent, despite claims from the California State Athletic Commission. Who do you believe?!
続きを読む »
30 Summertime Problem-Solving Products That Actually Do What They Say They WillFrom sunscreen you'll actually want to use, to products that prevent unwanted chafing, to breathable face masks.
続きを読む »
Iran says it has detained leader of California-based exile groupIran says it has detained an Iranian American leader of a California-based militant opposition group for allegedly planning a 2008 attack on a mosque.
続きを読む »
Health officials link US salmonella outbreak to red onionsFederal health officials say an outbreak of salmonella infecting nearly 400 people in more than 30 states has been linked to red onions, and identified a California company as the likely source.
続きを読む »