California could soon deploy generative artificial intelligence tools to help reduce traffic jams, make roads safer and provide tax guidance, among other things.
SACRAMENTO, Calif. — California could soon deploy generative artificial intelligence tools to help reduce traffic jams, make roads safer and provide tax guidance, among other things, under new agreements announced Thursday as part of Gov. Gavin Newsom’s efforts to harness the power of new technologies for public services.
The companies will now start a six-month internal trial where the tools are tested and evaluated by state workers. The companies will be paid $1 for their proposals. The state, which faces a significant budget deficit, can then reassess whether any tools could be fully implemented under new contracts. All the tools are considered low risk, meaning they don’t interact with confidential data or personal information, an administration spokesperson said.
While state governments are struggling to regulate AI in the private sectors, many are exploring how public agencies can leverage the powerful technology for public good. California's approach, which also requires companies to disclose what large language models they use to develop AI tools, is meant to build public trust, officials said.
Call center workers there took more than 660,000 calls last year. The state envisions the AI technology listening along to those calls and pulling up specific tax code information associated with the problem the caller is describing. The worker could decide whether to use the information. Currently, call center workers have to simultaneously listen to the call and manually look up the code, Maduros said.
California Artificial Intelligence Genai Generative Ai
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California to tap generative AI tools to increase services access, reduce traffic jamsCalifornia could soon deploy generative artificial intelligence tools to help reduce traffic jams, make roads safer and provide tax guidance, among other things
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