California’s free mental health phone lines have answered tens of thousands of calls throughout the pandemic. But their long-term funding — and future within the state’s mental health care capacity — is uncertain.
Access to high-quality therapy, treatment and even diagnosis is often so prohibitively expensive in California that many individuals must wait until there is a crisis to receive any kind of care. By the time a mental health emergency escalates, it can be a scary and confusing experience regardless of background or income.
In 2020, DHCS teamed up with the Warm Line to help create a support line specifically for mental health challenges stemming from COVID-19 stress. The result was the CalHOPE Warm Line, a peer-support service with free counseling specific to the pandemic. Program leaders are now concerned about the fate of the Wam Line which now lacks a distinct funding stream.
“Someone in San Diego will know more about those resources in San Diego. We’d really like to re-route callers locally with these call centers,” said Murphy. He added that Warm Line counselors in recent years have been expanding remotely across the state. “I was a counselor on the Warm Line years ago when it was quaint. We were all in a room answering calls, and now we are remote and have counselors all over the state, which is really cool.
“You don’t call 988 to have a conversation with someone about your issues. But we might be able to weed through some of that,” said Murphy. People can call the Warm Line up to three times per day and they can request to speak with counselors they have been matched with before. “If they still choose to talk to us, we lead with empathy and give them time to talk. We’ll ask, ‘why are you feeling this way? Is there anything keeping you here?'” Cross explained. “We try to turn to community-based crisis services. Calling 911 is the last resort, and we strive to inform callers and receive consent if we might need to turn to emergency services.”
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