The family described the unit they rented as uninhabitable. The discovery forced them find alternate arrangements on a busy holiday weekend.
Despite the flames and smoke encroaching on South Lake Tahoe, vacation rental companies are telling customers they can't get their money back.
The host asked the couple to leave and return later, and promised the unit would be back to normal soon.The host told them they would need to get a refund from Airbnb, but Airbnb declined. The company wrote:"In line with our guest refund policy, for your case to qualify we would've needed you to contact us about your problem within 24 hours of check-in."At that point she felt she had run out of options.As a last resort, they contacted KGO-TV, and the station's 7 On Your Side contacted Airbnb.Daniel Parenti is now playing a happier tune.
The Airbnb host did offer to give the Parentis a discount on the next rental they made with him, but the couple declined.
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