Stomper: 'This was despite submitting video evidence of the product displaying an error message and refusing to start.'
"However, the vacuum which arrived was faulty," recounted the Stomper."Sometimes it would turn on, but it would randomly refuse to start and display an error message.
David shared a screenshot of the chat with the seller where the seller replied:"Sure, will respect your decision. You may raise the case via Shopee." "Finally, on Dec 19, Shopee wrote back to explain that it had rejected the request 'due to the quality check failed as items appeared to be working fine'.
"More importantly, an agreement had been reached between the seller and buyer for the return/refund of the product. It was wrong of Shopee to unilaterally interfere with the agreement."
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