A 911 dispatcher who mishandled a call from a Buffalo supermarket manager during the fatal May shooting was fired on Thursday.
BUFFALO, New York -- A 911 dispatcher who mishandled a call from a Buffalo supermarket manager during the fatal May shooting was fired on Thursday, the Erie County Department of Personnel confirmed to CNN.
Latisha Rogers, the assistant office manager at the Tops Friendly Markets in Buffalo, was working at the store when an 18-year-old White gunman entered and began firing. The gunman, whose rampage authorities say was fueled by racist hate, shot 13 people, 10 of whom died. "I look up out the window and I saw this customer, this lady with her shopping cart -- she just stopped -- and she just had this really funny look on her face and then she just turned to run," Rogers said.
Rogers hid behind the counter,"praying that he didn't see me," she said of the shooter. She reached into her back pocket to grab her phone and dialed 911. The dispatcher, Rogers said, asked her why she was whispering during the call."'What? I can't hear you,'" the dispatcher responded."'Why are you whispering? You don't have to whisper, they can't hear you.
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Buffalo 911 dispatcher fired after mishandling call during supermarket shootingA 911 dispatcher who mishandled a call from a Buffalo supermarket manager during the fatal May shooting was fired on Thursday, the Erie County Department of Personnel confirmed to CNN.
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911 Dispatcher Fired After Allegedly Hanging Up on Store Employee During Buffalo Shooting CallThe dispatcher shouted at an assistant office manager at Tops Friendly Market, asked why she was whispering and hung up, the employee said.
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Buffalo mass shooting: 911 dispatcher fired for allegedly hanging up on store workerThe dispatcher had been placed on administrative leave “pending a disciplinary hearing.”
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911 dispatcher in Buffalo shooting firedA 911 dispatcher accused of bungling an emergency call from the manager of a Buffalo, New York, supermarket when a gunman burst into the store has reportedly been terminated.
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Buffalo 911 dispatcher fired after mishandling call during supermarket shootingThe 911 dispatcher, whose name was not released, had been on paid administrative leave since May 16, the department confirmed. A hearing was held on May 30 to 'terminate the 911 call taker who acted totally inappropriately, not following protocol,' according to County Executive Mark Poloncarz.
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