BRITISH Gas has made another “perverse” change to the way customers pay energy bills, The Sun can reveal. It comes just weeks after the supplier quietly ditched giro slips from thousand…
It means that thousands of customers might be duped into thinking that they no longer have the option to settle their bill byexpert, said: "Given the huge pressures facing people during the cost-of-living crisis, the decision to make it more difficult to pay an"I can't think of any good reason why energy firms would take this course of action other than to make it much harder for people to maintain control over their own abilities to pay theirBefore the change customers were given...
It comes after several readers contacted The Sun to explain that they've found it difficult to get hold of the supplier's bank account details.Paperchase is coming back after closing all 134 shops - in time for Christmas A British Gas Spokesperson said: "The vast majority of our customers pay their bills successfully by direct debit, card or cheque."We continue to explore a variety of payment methods for our customers to give flexibility on how they can pay."director at Age UK, said: "Energy suppliers should think very carefully about the impact on our older population when they choose to make it more difficult for them to pay their bill via their preferred method.
A spokesperson said: "We've not made any changes for customers who currently pay by giro as we understand it's important for them to be able to pay in their preferred way."
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