If your new supplier takes longer than 5 working days to switch you from your old supplier, they must pay you £30 compensation
Major energy companies including British Gas , EDF, EOn, OVO, Octopus and Scottish Power are instructing their customers on how to receive a £30 compensation if the suppliers violate a new regulation introduced this month.
Energy watchdog Ofgem - responsible for imposing the price cap that energy firms must not exceed for variable tariffs - has instituted a new rule as of April 1. This entitles customers to a potential £30 payback if this guideline is not upheld. As you probably know, energy customers are free to switch to a new electricity or gas supplier at any time, and your new supplier is in charge of switching you from your old supplier. Of course, some fixed tariffs include a clause with an 'exit fee', which can be as much as £35 per fuel in some cases, but these do not apply to standard variable tariffs, for example anyone not on a fix.
Ofgem says: "You do not have to do anything. This money will be paid automatically into either your energy account or bank account. "If your supplier does not pay you, or does not pay you the correct amount, for the problems you've had while switching, follow the steps on our complain about your energy supplier page."
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