Neighbours have been urged to tell the ombudsman when things go wrong
People in Blackpool have been told they must go public with complaints about health services in the town - as it comes under heavy scrutiny.
Parliamentary and Health Service Ombudsman Rob Behrens made the disclosure as he prepared to visit the resort to hear from residents – and urged them to complain when things go wrong. The ombudsman, who is due in Blackpool on Monday and Tuesday , has investigated complaints about pharmacies, hospitals, dental practices, GP surgeries and medical centres.
Mr Behrens said: “We are keen to hear from residents in Blackpool about their experiences. Blackpool is an area that faces many challenges as one of the most deprived areas in the country. By visiting the coastal town, we hope to learn from residents and organisations to understand why some people face barriers in complaining.
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