“Customers always ask questions, like, ‘Why is the wait time so long?’ Because we’re so understaffed due to COVID and everyone staying home,” one Starbucks employee says.
Even as the omicron variant’s spread is waning, those trying to get their routines “back to normal” are finding it difficult to do so, with reality setting in for some as they walk up to a Starbucks to get their caffeine fix, only to find it closed, sometimes in the morning or middle of the day.
“Closed early sorry,” said a message written in black marker on a piece of paper taped to the door. Typed above it: “Due to staffing shortage we are closed early thank you, we will resume normal hours tomorrow.” Some employees and customers said they feel they’re experiencing more closures and hours changes now than in past phases of the pandemic.Ingraham, a 27-year-old wedding planner, said she’s run into closed Chipotle locations in Newark and San Francisco in recent weeks.
Some employees at restaurants and shop affected by the spread of the variant said it has made typical rush hours even busier, while crews try to maintain service with fewer people. “A lot of the customers are very understanding about it, and we appreciate that,” the employee said. She also noted Starbucks pays employees while they are out due to safety protocols.
Grismer said customers can use the company’s app or website to check a store’s current hours of operation.
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