Financial scams have gotten more common and more sophisticated. Experts say it's time for banks to take responsibility for preventing them.
enessa Dikousman thought she’d adequately checked to make sure the man calling her cell phone in November 2023 wasn’t a scammer. The man said he was a Wells Fargo representative, knew her name, and was calling from a number her phone identified as belonging to the company. Her sister even dialed the number while she was on the phone, to confirm it was Wells Fargo’s customer service line.
But as scams get more sophisticated, it might be time to change the status quo. The line between authorized and unauthorized transactions is getting blurrier, and many experts and elected officials say it’s time for banks to take more responsibility to prevent scams. The sheer audacity of some scammers is astounding. In one case, a victim found a potential apartment to rent on apartments.com, toured an actual apartment, signed what he thought was an actual lease, and sent $2,000 through Zelle to the “landlord,” only to find out the whole thing was a scam, according to a lawsuit filed against his bank, Capital One.
“It just feels like everyone is susceptible to this type of thing,” says Feldman, 38, the owner of Hustler Casino Live, a livestream poker show.Some scammers are even getting adept at using people’s voices, ripped from their social media accounts or voicemail boxes, to make loved ones think they’re in trouble. Gary Schildhorn, a Philadelphia attorney, says he received a call in February 2020 that appeared to be from his son Brett.
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