An Aurora family lost $58,000 when a scammer pretending to be a Chase Bank representative told them to do a 'wire transfer reversal' to protect their accounts. via jaclynreporting
AURORA, Colo. — Contact Denver7 hears different versions of the same story: Your bank is calling, and they tell you someone has transferred a large sum out of your account through Zelle.
"They said, 'Is this Kassie Graham? We got an alert on your account that somebody is trying to make a Zelle payment for $2,000,'" said Kassie, who immediately asked her husband."No, we didn't make a payment." Initially, the Grahams were suspicious, so they called Chase Bank's customer service number on another line to confirm the initial call. They said the real Chase Bank representative actually reassured them, so they kept going.
They said they realized their mistake in seconds and immediately tried to alert Chase to stop the transfer, but instead were transfer multiple times and eventually were told to file a claim. Within a week, Chase denied their claim before they filed the paperwork.
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