London's transportation regulators cited as a major issue an Uber system change that let unauthorized drivers upload their photos to Uber drivers’ accounts and “pick up passengers as though they were the booked driver” in at least 14,000 trips.
London’s transportation regulators on Monday stripped Uber UBER, -1.52% of its license to operate in the English capital, citing a “pattern of failures” that put customers’ safety at risk — and pushing rideshare-app safety back into the global consciousness.
“TfL recognizes the steps that Uber has put in place to prevent this type of activity,” Transport for London said. “However, it is a concern that Uber’s systems seem to have been comparatively easily manipulated.” Uber, which previously lost its license in London in 2017, says it plans to appeal the regulator’s latest decision not to renew its license. The company has 21 days to appeal and can keep operating in the meantime, Transport for London said.
See also: A 12-year-old’s death put Uber’s age policy in the spotlight — but many parents and teens have no idea it exists Lyft, the company’s main competitor, did not respond to a request for comment at the time about the heightened attention to rideshare safety. Who’s Driving You?, a campaign by the Taxicab, Limousine & Paratransit Association, tallied “four previously unreported deaths, 92 sexual assaults and 12 physical assaults” during the summer of 2017, the majority of which involved Uber drivers.
Uber and Lyft could also take some small steps in “nudging the passenger in the direction of checking for the license plate,” he suggested. That might mean giving riders a stronger reminder in the form of a push notification to verify their driver’s license plate during pickup, or having drivers remind passengers to ask for their names when they enter the car.
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'Unfit' Uber loses London license over safety failuresUber was stripped of its license to carry paying passengers in London on Monday ...
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Uber loses license in London over safety, vows to appealLondon’s transit operator says it is not renewing Uber’s license to operate in the British capital
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Uber loses license in London over safety concernsA key issue identified was a change to the ride-hailing company's systems that allowed unauthorized drivers to upload their photos to other accounts.
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Uber Loses License to Operate in LondonLondon’s transit operator on Monday declined to renew Uber’s license to operate in the British capital, one of its biggest markets, citing safety breaches. Uber has 21 days to appeal.
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Uber loses licence in London over safety, vows to appealThe ride-hailing company has vowed to appeal the decision, calling it “extraordinary and wrong.” The company, which has 21 days to file an appeal, can continue operating while the appeals process is under way.
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