American Airlines has announced a shuffle of mid-level upper management and denies rumors of CEO Parker replacement
American Airlines aircraft are parked at their gates at Miami International Airport in April 2019. American Airlines, struggling with operational and competitive issues, has announced a management shuffle intended to address many of them.
“This is an opportunity to sharpen our focus on the key parts of our airline: running a reliable operation, expanding the world’s best network, maximizing all aspects of revenue to ensure American thrives forever, and delivering a superior customer journey as we create a world-class customer experience,” Isom said in a prepared statement.
“The point is that we are making changes to our operational and commercial teams that are a good, positive step for American,” Mohr said. “We have the right people in the right places with the moves. Primarily, American has suffered from a summer of operational chaos, which resulted from the grounding of the Boeing 737 MAX and a slowdown by mechanics. The problems have eased as both summer travel and the slowdown have ended. Contract negotiations for mechanics and fleet service workers have resumed and are proceeding slowly.
Philipovitch began her aviation career in 1996 as a Northwest pricing analyst; she went to US Airways and then American. She was known for a management approach that sought to quantify actions, roughly defined as, “If it’s measurable, it’s manageable.” Bassani said she is scheduled to meet Stache on Thursday. She plans to tell him, “You have 28,000 professional ambassadors of our brand whose voices have been marginalized and talents have been under-utilized. Just treat us with the respect and humanity we deserve.”
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