Amazon Alexa is rolling out medication reminders in partnership with pharmacy chain Giant Eagle, which has a network of locations across the U.S.
working on health and wellness use cases, including medication management, for its voice assistant. Amazon, which also owns online pharmacy PillPack, said in a blog post on Tuesday that it's still "day one" when it comes to all the various opportunities it can pursue in health.
"When we built the skill, we were thinking about all the different customer profiles, like the folks who skew older and are taking lots of medications, to the parents whose kids are juggling different medications," saidAn attendee operates the new Amazon Echo device.Giant Eagle said it's not working with any other companies in the home assistant market. But Amazon has other projects underway.
Jiang said Amazon started working on the skill after the company noticed that customers were using Alexa to create medication reminders on their own. Many wanted more detailed information, like notifications on how often they should take their meds, so Amazon started working to provide that kind of service in ways that wouldn't jeopardize their privacy.
After linking their accounts, a customer can ask Alexa about their medications and get a description of each. They can say "Alexa, manage my medication," to get started on reminders. And once the reminder goes off, a user can ask: "Alexa, what medication am I supposed to be taking right now?" Alexa will again ask for the passcode before providing an answer.
"There's definitely a friction in terms of finding a way for consumers to have access to the experience and balancing that out with privacy and security of the data," she said. "In this initial launch, we add some additional friction to be firmly in a position to properly protect their privacy."
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