Here's what that means for shoppers and employees.
in the Customer Support section of sephora.com to let shoppers know that all Sephora retail locations in the U.S. and Canada will be closed starting on Tuesday, March 17, through Friday, April 3. Customers who subscribe to Sephora emails also received a message with details about the precautionary measure.
"When Sephora first opened its doors, we did so with the mission to create a unique community for all beauty enthusiasts. Since then, we have always taken our responsibility to protect the well-being of our people and community seriously. It was with that responsibility in mind that we made this decision," the statement reads. "We also recognize that we are in a position to support the collective fight against COVID-19.
Because of the closings, the company is temporarily altering a few of its policies. The website and mobile app remain operational, and standard shipping fees are waived through April 3, using the code FREESHIP. For product purchases made in-store in the 30 days prior to the closing, Sephora will accept in-store returns within 30 days of the stores reopening; the online return period has been extended, too, adjusted from 30 to 60 days.
In addition to looking out for its customers, Sephora is also continuing to pay all store employees their base pay for scheduled shifts for the duration of the closure, health and wellness benefits for enrolled employees will continue, and if the distribution center experiences any disruptions, those employees will receive the same considerations.
"While this remains a challenging time for us all, we are inspired by the support of this community. We'd like to thank our store teams who have served our clients over the past few weeks with enthusiasm and dedication," the statement concludes. "As we continue, we greatly appreciate our e-commerce, distribution center, client services, and supply chain personnel for their strength and resilience.
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