According to the 2022 U.S. Sales Satisfaction Index Study (SSI), the Italian manufacturer received a score of 833. This is an increase of 25 points from last year, taking it from 9th to 1st place.
Alfa Romeo finished first among luxury brands, up nine places and 25 points from 2021, per a new J.D. Power customer satisfaction survey. Image credit: Alfa RomeoAlfa Romeo leads the pack in sales satisfaction among purchasers of new premium vehicles, followed by Porsche and Lexus, on a list of sales satisfaction released by J.D. Power.
Satisfaction is measured across six categories including dealer personnel, delivery process and dealer facility. The five criteria for this category are salesperson, facility, price, negotiation and variety of inventory.
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