Swissport baggage handlers are under 'urgent investigation' after viral TikTok shows them slamming and throwing passenger luggage
"The behavior in this video is clearly not acceptable, and our contracted ground handler is conducting an urgent investigation," a Qantas spokesperson told the Guardian.
In one instance, a handler can be seen raising a bag above his head before slamming it on the belt while another looks on. The tens of thousands of commenters weren't pleased with the rough display."That's the reason I've travelled all around the world and got 2 suitcases broken only in Australia," another said
Swissport CEO Brad Moore also condemned the actions of the men, who he said have now been"stood down pending urgent investigation" and warned with"serious disciplinary action" in a staff note reviewed by"The behaviors in the video let all of us down — most importantly our frontline staff who have worked so hard through to assure quality standards in at times challenging circumstances," Moore wrote in the note, according to news.com.au.
He added:"Disrespectful behavior to our customer luggage and personal effects will not be tolerated and will result in serious disciplinary action."Subscribe to push notifications
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