The decision to weigh passengers is part of a voluntary survey the airline is conducting to gather information and data about weight and load distribution on its planes, according to the company.
Air New Zealand passenger planes are parked on the tarmac at Auckland International Airport in Auckland, New Zealand, Wednesday, March 23, 2022. New Zealand's flagship airline will conduct a voluntary survey of weighing international travelers throughout June to study weight load and distribution on its airplanes. AUCKLAND, New Zealand – Air New Zealand will weigh international passengers before they board their flights throughout the month of June.
Digital scales will be set up at the entrance of select gate lounges at Auckland International Airport. Passengers’ weight data will be submitted as part of the survey, but will not be visible on the agent’s screen, according to Air New Zealand. More than 10,000 international passengers will be asked to participate in the survey, which began May 29 and will run through July 2.“We know stepping on the scales can be daunting. We want to reassure our customers there is no visible display anywhere. No one can see your weight – not even us. It’s completely anonymous,” Alastair James, load control improvement specialist for Air New Zealand, said in a statement, according to reports.
Air New Zealand conducted a similar survey for domestic passengers in 2021, but its international survey was delayed due to travel restrictions caused by the COVID-19 pandemic. “We weigh everything that goes on the aircraft, from the cargo to the meals onboard, to the luggage in the hold. For customers, crew and cabin bags, we use average weights, which we get from doing this survey,” James said.If you purchase a product or register for an account through one of the links on our site, we may receive compensation.
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