Airlines are required by the DOT to provide a refund to customers if their flights are canceled for any reason, even if the ticket was bought as nonrefundable. Refunds also need to include any additional fees like a baggage fee or seat assignment.
The agency said it has received"a flood of complaints" from fliers who didn't receive"timely refunds" after canceled or significantly changed flights since the pandemic first impacted air travel in 2020.
According to Frontier Airlines spokesperson Jennifer De LA Cruz, the U.S. carrier has already been issuing refunds to customers. "Frontier Airlines has issued over $92 million in refunds and redeemed credits and vouchers to customers who voluntarily canceled their non-refundable tickets during the pandemic and were not entitled to a refund under U.S. law," she said in an emailed statement.
Frontier Airlines was the only domestic carrier in the group of six fined on Monday, which was an oversight to some who felt other larger U.S. airlines should also be held accountable. McGee added:"The DOT must address widespread flight disruptions amid soaring airfares, and restore confidence in flying ahead of this holiday season – or we all risk a repeat of the summer’s flight debacles."
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DOT Says Frontier, Foreign Airlines Must Pay Travelers $600 Million in RefundsThe Department of Transportation has sparred with airlines over refund delays and flight disruptions.
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Travelers will get over $600 million in refunds for canceled flightsEXCLUSIVE: U.S. Dept. of Transportation fines six airlines $7.4 million and orders them to pay a total of more than $600 million in refunds to customers who had their travel plans ruined during a chaotic stretch for air travel earlier this year.
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Frontier, 5 other airlines to refund more than $600 millionConsumers flooded the agency with thousands of complaints about their inability to get refunds when the airlines canceled huge numbers of flights after the pandemic hit the U.S. in early 2020.
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Frontier, 5 other airlines to refund more than $600 millionConsumers flooded the agency with thousands of complaints about their inability to get refunds when the airlines canceled huge numbers of flights after the pandemic hit the U.S. in early 2020.
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Frontier, 5 other airlines to refund more than $600 millionFrontier Airlines and four foreign carriers are paying more than $600 million in refunds to consumers whose flights were canceled or significantly delayed since the start of the pandemic.
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