Advice: “My boss assigned his wife important quality-control work that she lacks expertise to do correctly. How do I convince him this is a bad idea?”
All widgets have to be reviewed by a trained widget checker. Larger places have an in-house person doing this. We outsource it to a firm that does excellent work but is expensive. The CEO wants me to give a lot of the widget-checking work to his wife, who works on various projects here but has little knowledge of widget checking.
The quickest resolution would be for her to refuse to do this work she’s not good at and doesn’t enjoy. You could nudge that outcome along with diplomatic but relentless feedback until she gets fed up and calls it quits. But that would mean committing time you don’t have to overseeing her, not to mention putting you in the dicey position of critiquing your boss’s spouse.
Denote their dissatisfaction in dollar amounts by calculating the projected cost of replacements, repairs and refunds for dissatisfied clients. Then compare those amounts against the cost of outsourcing to professional widget checkers who are trained and contractually obligated to ensure that every product meets client expectations.
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