An essential characteristic of great leaders, regardless of one's preferred management model, is approachability.
This doesn't mean that your door is always open or that you're easy-going; it simply means that people feel comfortable giving you the information that you need to hear.
Approachability means that if you were to ask your employees to share with you their frustrations, demotivators, or challenges, they would candidly tell you. While it seems like a simple leadership skill, being approachable entails a few different activities and attributes. First, it requires a sufficient level of trust with employees. Too many instances of shooting the messenger and employees are more likely to hide, not share, critical or bad news. Second, being approachable necessitates being open-minded and willing to consider suggestions and complaints.
Finally, approachability requires empathic listening. If an employee calls their boss to share a work problem, and the leader's response is,"life isn't fair, and griping about it won't help," it won't be long before that employee abandons any thought of approaching their boss in the future.
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