The 988 Suicide & Crisis Lifeline launched a new service to offer American Sign Language video calls for the deaf and hard of hearing.
A 988 Suicide & Crisis Lifeline counselor conducts a call using the service's new video phone option for American Sign Language users.& Crisis Lifeline now offers American Sign Language services for the deaf and hard of hearing, the Substance Abuse and Mental Health Services Administration announced Friday.or dial into the previous ten-digit number using a video phone to reach a Lifeline counselor trained in ASL.
Johnson explained that ASL services have been part of the vision for 988 since the beginning, calling the moment an important "milestone," coming just after the Lifeline's first anniversary at its new number. The Lifeline has offered teletypewriter, text and chat tools that are accessible for deaf and hard-of-hearing people, but Wesolowski noted that some of those options may not feel as personal for some users.
, already operates on a similar basis for another SAMHSA-funded helpline -- the Disaster Distress Helpline.," Johnson said. "And so if we're able to offer what apparently is something that people desire, then we can reach people where they are and the way in which they need to be communicated with, the way they want to communicate -- their preferences are put first. And so I think that we're hoping to see similar things here.
The additional service is the latest specialized offering from the Lifeline, following the adoption of an LGBTQ+ youth line earlier this year. 988 also offers connections to the Veterans Crisis Line and a Spanish line.
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