The advisory neighborhood commissioners signed a letter to the city’s mayor and other officials about troubles at the D.C. Office of Unified Communications.
Dispatchers for 911 and 311 answer calls at the D.C. Office of Unified Communications building in 2013. Nearly 100 neighborhood representatives in D.C. signed a letter sent to city leaders Tuesday decrying the operations at the city’s 911 center and calling for more transparency.
“These chronic problems have diminished residents’ faith in our city’s emergency response system, and in your ability, as city leaders, to resolve them,” the letter said.The letter — signed by 97 current Advisory Neighborhood Commission members and seven former representatives — was addressed to D.C. Mayor Muriel E. Bowser , Office of Unified Communications Director Heather McGaffin, D.C. Council Chairman Phil Mendelson and other council members.
It calls for the council to hold an Office of Unified Communications oversight hearing with the city’s auditor and launch an independent task force “charged with examining chronic and systemic problems at OUC and issuing recommendations to address them.” It also asks the agency to publicly report daily staffing statistics, including the number of call-takers and dispatchers working each shift and the number of employee call-outs, and release 911 call recordings and transcripts upon request.
“I take very seriously any time that our community is calling for change, and I think it is very indicative that so many ANC commissioners have signed on to this letter,” Pinto said. The Office of Unified Communications has long faced criticism for failing to dispatch first responders quickly to the correct addresses, and for failing to relay accurate information to emergency responders in the field. Dave Statter, a retired WUSA reporter who closely tracks emergency dispatches, has repeatedly
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