America's biggest Mexican chain made plenty of headlines in 2021.
, adding second drive-thru lanes, and equipping these locations with a concierge team of bellhops—employees who will take orders outside using digital tablets.
Taco Bell's other design updates include launching its first drive-thru Cantina in Danville, Calif.—which features an outdoor fire pit, game area, and indoor bar—and rolling out a new digital-only design for stores that don't have the space for a drive-thru. AUnveiled plans for a first-ever Defy restaurantAnd for a real look into the future, Taco Bell announced one of its most groundbreaking restaurant designs yet:.
Other innovations include a new two-way audio and video system for customers to communicate with restaurant staff, as well as a pickup elevator. This will deliver orders from the chain's second-floor kitchen down to the drive-thru after customers scan a QR code to confirm their order. The first Defy location broke ground in Brooklyn Park, Minn. back in August and will open its doors to the public by summer 2022.
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