The world has certainly slowed down lately, leaving a lot of business owners either scrambling or strategizing. A few trends are emerging, and if considered, could give your business an edge up.
A lot of entrepreneurs are solopreneurs leaving them to be head chef and dishwasher. With the world running remote these days, adoption of backend technology has been paramount for entrepreneurs as they are turning to software to do the heavy lifting.
Many SMBs use lead management tools like Clever Hub, Dubsado, and vCita, which offer scheduling software, contact management, billing and other conversion tools. Business coach, Joelle Nwoke, explained on theblog, “Before I had no control of my time. Even if I had to get off the phone, clients would keep talking. So now I set up my schedule so that I don’t take any calls until after two. I’m also able to invoice clients through the system.
Brick and mortar businesses who have put off taking their offerings online, now have been forced to do so if they want to keep the doors open. Using an all-in-one technology to keep organized is a major focus. compiled by invesp, “85 percent of all customer interactions will be handled without a human agent by 2020.” Chatbots are estimated to be able to typically answer approximately four out of five “routine questions” that a business might receive.
Implementing such tools can be a major time-saver. You can automate customer questions, as well as selling and delivering your products. If you run an e-commerce brand that sells physical products, few issues are more important than shipping and logistics. For e-commerce brands, the issue may not necessarily be the ability to provide free shipping. Many consumers just want to get their order fast.
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