A woman was surprised when a family of four entered the car she booked for a GrabShare ride. The car was supposed to accommodate only one other passenger, but there were six people in total, including the driver. The woman questioned why the driver allowed the family to enter and how they all fit in the car.
A woman was taken aback when a family of four entered the car she was in after booking a GrabShare ride. She said the Grab car was a five-seater vehicle but there were a total of six people in it, including the driver. She added that the driver told two of the passengers to sit in the front passenger seat and showed photos of a young boy sitting on a man's lap. "GrabShare promised ONE other passenger, not a whole family of four," she said.
"Why didn't the driver reject this family of four? Even if the driver didn't reject them, how can they fit in the car?" She clarified that the family of four were not related to the driver and that they entered the vehicle after her. In response to a Stomp query, a Grab spokesperson said:"We apologise for the unpleasant encounter the passenger had with GrabShare. "We would like to remind passengers and driver-partners that only one passenger is allowed per GrabShare booking." In this particular incident, the family of four should not have booked a GrabShare ride
Woman Family Grabshare Car Ride Driver Passengers