A call from Ford had us immediately taking our electric F-150 Lightning into the dealer.
The call—surprisingly from Ford's PR team instead of its customer service arm—was concerning a high-voltage battery pack degradation issue with ourLariat Extended Range. Our truck, the rep said, was part of a pilot program tracking early-build 2022 Lightnings, and, when remotely examining our truck, Ford engineers discovered a battery module was malfunctioning.
We asked what would happen if the issue, which Ford says affects around 350 F-150 Lightnings under"Lightning Customer Satisfaction Program 23H01," were ignored. Ford told us that eventually a yellow"service wrench" would appear on the dash, and the truck would gradually slow down to 15-18 mph over three minutes' time before presumably refusing to move any further. We were told ourNot wanting to deal with an inconvenient stop on an upcoming road trip, we acquiesced.
The rest was quite painless. We dropped our F-150 Lightning off at the dealer on a Monday morning and were. Our service adviser told us the fix was"fairly straightforward," requiring techs to lower the battery pack to access the bad module and related parts before replacing it with a new module balanced with the rest of the battery pack. This would ensure the new module operates cohesively with the rest of our truck's 131-kWh battery pack. A software update would finish the repair.
True to their word, two days later we swapped the Mach-E keys for our Lightning's, with the repairs all covered under warranty. Despite sounding scary and potentially playing into all the fearmongering over EVs, we believe proactive service actions like this—especially where the inconvenience is mitigated—can go a long way toward soothing an anxious public's worries about EVs.
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