Daily News | How small businesses can use AI to maximize efficiency and profits
and other software companies ramp up their AI plans, many local IT consultants are preparing their small business clients for a tidal wave of added functionality that will soon have a dramatic impact on how they operate., a managed IT services firm based in Abington. “Smart companies are going to look at entrenched, established service-based industries like bookkeeping, title search, real estate and automate that value with AI.
“With just eight to 10 prompts [an instruction or discussion topic a user provides] in ChatGPT, I have precise, functioning code that runs better than anything I could have written,” said Smith. “We make a thousand user accounts a year. With the time I save, I can spend those hours with my clients talking strategy and risk — two things I don’t see AI doing for a very long time.”Smith sees many ways his clients will be using AI as an assistant to improve their operations.
“These are so many labor-intensive customer service tasks that often require one on one assistance with the customer,” he said. “An AI-based solution will allow more customers to be helped simultaneously and allow businesses to scale their customer service departments more efficiently.”. in Plymouth Meeting, is already using AI tools to step up his firm’s customer service.
“You can use AI tools now available to create images and graphics from text,” he said. “And you can use software like ChatGPT and other tools to write articles to post on social media sites, create outlines for blogs and suggest better ways to write emails and product descriptions.”“New tools will allow my firm to quickly gather what products or services a particular customer is already using and what the customer likes or dislikes,” he said.
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