The U.S. Department of Transportation announced a new rulemaking process Monday aimed at getting airline customers compensation for their troubles.
“Historically, when delays and cancellations are the airlines’ fault, the law has only required airlines to refund customers the price of their flight ticket—but not the cost of meals, hotels, or transportation when you get left in limbo,” President Joe Biden said during a Monday afternoon speech. Already, there’ve been some strides to remedy this.
In Biden’s words, getting your money’s worth would be, “not voluntary, but mandatory.” All U.S. airlines would have to “compensate you with meals, hotels, taxis, rideshares, and re-booking fees—and cash miles and/or travel vouchers whenever they’re the ones to blame for the cancellation or delay. And that’s on top of refunding the cost of your ticket,” Biden explained. The European Union and Canada already have similar regulations in place, he said.This week’s White House rulemaking announcement follows other recent consumer airline protections from the Biden Administration. In September, theto the wild west of in-flight WiFi and bag check fees.
. The digital tool details 10 different carriers’ existing policies when it comes to delays and cancellations. Right now, none of the listed airlines offer cash compensation for 3+ hour delays. Biden and Buttigieg’s new efforts should change that.
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