Artificial intelligence is upending the tried-and-true rules of management — with a surprisingly non-technical bent.
There are specific skills that will make for the successful employee or manager in the AI age, such as “intuitive learning, empathy, energy management, and awareness,” says Eden. “Learning to read between the lines, among people, processes, and problems, will be the secret sauce for all successful professionals in the future.”
Look across the practice areas of HR, finance, sales, marketing, operations, customer success, and engineering, “you can pretty easily pick at least two or three use cases for each that will be facilitated by AI tools,” says Robinson. “Managers should think about how they can enable their teams to comfortably and safely use AI technology without worrying about infosec and privacy issues.”
Even lawyers and doctors will be freed to focus on higher-value tasks, Diana says. “In the case of a doctor, where a lot of their tasks are automated, they can spend more time with patients and allow the compassion and empathy side of what makes us human play a much more effective role in that world.”
This doesn’t necessarily require extensive coursework in technical skills, but rather, an emphasis on the creative skills that ultimately move businesses forward. “Investing heavily in soft skill development human intelligence, creative strategy, collaborative solutions, and intuitive decision making will help the professionals of the future thrive,” Eden says.
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